FAQs

Once an order is placed, we require 1-2 days to process it. Shipping takes anywhere between 2-7 business days depending on the location.

However, we advise you to place your order at least 10 business days ahead of when you actually need them. This is so that any shipping or customs delays do not affect your event.

For orders being shipped within the European Union, you do not need to worry about Customs Duties or Import Taxes, regardless of the size of your order.

For orders being shipped outside the European Union, you may incur Custom Duties or Import Taxes, depending on the destination country. If this is the case, you will receive an email from the courier partner asking you to pay the relevant amount before the goods can be released. Please check your spam folder in case this email is wrongly categorized. Please note that Boxaroo or Ammann will not be responsible for any issues arising from the non-payment of Customs Duties or Import Taxes.

As this is a B2B-only store, we do not accept returns for items sold, except under special circumstances.

However, if an item you received was damaged or defective, please get in touch by replying to the order confirmation email, and we will help you replace or refund the items.

For order-related matters, simply reply to the order confirmation email, and our support team will respond within 1-2 business days.

For matters related to licensing, trademark, store access, please contact your representative at Ammann.